General Data Protection Regulation (GDPR)

General Data Protection Regulation (GDPR)

Privacy Policy for P & P Associates


This privacy policy is designed to give further clarification on:

About us

The type of information we collect and store 

The Security procedures in place to protect your information

Who we share the information with

Your rights

Who you can contact if you have an issue

About us
P & P Associates was established in 1998, and throughout this time we have provided both on-site and our own courses throughout the UK to both the Hotels and Leisure Industries.  We provide training in Pool Lifeguard, Pool Emergency Response, First Aid, Swimming Pool Plant Maintenance and Automated External Defibrillation.

About the Information Commission Office (ICO)

By law, any organisation acting as a data controller, who is processing personal information, must be registered with the ICO, unless they are exempt.

P & P Associates is registered as a data controller with the Information Commissioner’s Office under registration number Z8389423. 

 The type of Information we collect and store information

Data Type

Data Collected

Legal Basis

Retention Period

Course application



Date of Birth

Telephone number

Email address


Place of work


Support/Assistance required


5 years after course

Event booking

Name (booker and Delegate)

Contact details (booker and delegate)

Email address

(booker, delegate and accounts)




Credit card details


Not kept on P &P Associates system

Web and marketing communications


Email address


Legitimate interest

As long as subscription is active


Who we share information with






For registering candidates on courses certificated through IQL


Servers protected to GDPR required standards


For registering candidates on courses certificated through IQL


Servers protected to GDPR required standards

Active IQ

For registering candidates on courses certificated through IQL


Servers protected to GDPR required standards


For registering candidates on courses certificated through IQL


Servers protected to GDPR required standards

 Sub contracting Processing

P & P Associates use the following organisations, who process your personal data, in order to provide its products and services to you. All organisations which P & P Associates works with comply to the relevant legislation, including the General Data Protection Regulations (GDPR), and are monitored and audited frequently.


Operate, host and provide the functionality required for our customers to make secure online credit/debit card payments.

 Constant Contact

Operate, host and provide the functionality enabling P & P Associates to send marketing and transactional email communications to customers.


Operate, host and provide the functionality enabling P & P Associates to send surveys to customers.

 Your Rights

The Right to Be Informed

You have the right to be informed about the collection and use of your personal data. This information is communicated via this privacy policy and you will be notified whenever any changes are made to it.

The Right of Access

You have the right to access your personal data and supplementary information. P & P Associates provides this facility via our website, allowing you to view the information we hold and enabling you to check its validity and the ability to alter it as necessary. For information which is not shown via, you may be charged a fee if your request is manifestly unfounded or excessive. 

The Right to Rectification

You have the right to have inaccurate personal data rectified or completed if it is incomplete. As detailed above, P & P Associates provides this facility via personal information we hold however you may contact us verbally or in writing.

The Right to Erase

The GDPR introduces a right for you to have your personal data erased if, for instance, the personal data we hold for you is no longer necessary for the purpose for which it was originally collected or processed. The right to erasure is also known as ‘the right to be forgotten’. The right is not absolute and only applies in certain circumstances where applicable.

The Right to Restrict Processing

You have the right to request the restriction or suppression of your personal data in order to limit the way that we use your data; this is an alternative to requesting the erasure of your data. This is not an absolute right and only applies in certain circumstances. You can make a request for restriction verbally or in writing. 

The Right to Data Portability

The right to data portability gives you the right to receive your personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller. This right only applies to data collected by us using automated means (i.e. excluding paper files).

The Right to Object

You have the right to object to your information being processing based on:

  • Legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
  • Direct marketing (including profiling)
  • Processing for purposes of scientific/historical research and statistics.

Rights in Relation to Automated Decision-Making and Profiling

P & P Associates does not undergo automated decision-making on your personal data.

 Further Information


When you fill in a form or provide your details on our websites or online services, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communication from us by email, telephone, text message or post
  • Opt-in to receive marketing communication from our third party partners by email, telephone, text message or post.

If you have agreed that we can use your data for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign into P & P Associates online services and change your opt-in settings
  • Send an email
  • Write to us at:

P & P Associates
46 Princes Avenue
United Kingdom 

We will never lease, distribute or sell your personal data to third parties unless we have your permission, or the law requires us to so.


Understanding How and Why We Use Cookies

P & P Associates use cookies through its online environment to create the most secure and effective website possible for their customers. Among other things, cookies allow you to access our services and for these services to operate as advertised. This section explains what cookies are, how we use them and what benefits they bring.

What Are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other devices for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device.

P & P Associates through its online environment use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify data and carry out other essential checks that ensures the data you interact with is accurate and relevant to your account.

Some of the functions that cookies perform can also be achieved using similar technologies. This section refers to ‘cookies’ throughout, however it includes those alternate mechanisms.

More information about cookies can be found on

How Cookies Make Our Website Safer and Easier to Use

Cookies are used for a variety of reasons, such as to safeguard your privacy when browsing P & P Associates online. Cookies are essential—without them none of the services you subscribe to would function correctly.

We use analytics cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you. These collect information anonymously.

How to Restrict Cookies

You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer. You can delete cookies that have been stored on your computer but remember, if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it will not be possible for you to use our website effectively.

By disabling cookies from your browser settings, you will be restricting the cookies that P & P Associates use to manage its website and this will have an impact on how the website will function. This will apply to all websites once cookies are disabled via your browser settings and not only P & P   websites and online environments.

If you would like to restrict or block cookies that are set by us and other websites, you can do this through your web browser settings. Please refer to your browser’s help section for further information.

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